Black Friday Price-Drop Guarantee

November 1st - December 4th

Shop with confidence this Black Friday, Cyber Monday, and throughout the month of November, and be on the lookout for Door Crashers and other great offers.

There’s no better feeling than knowing that you’re getting the best possible deal on everything you buy, including your aquarium and pet products. That's why any item purchased from our online store between November 1st and December 4th is backed by our Black Friday Price-Drop Guarantee. If you purchase an item during this time, and then find that the price has dropped at any point before December 4th, just let us know and we'll refund you the difference!

Submit a Price-Drop Refund request online

To receive a price-drop refund for an item(s) purchased between Nov 1st and Dec 4th, fill out our online form:


You can also contact Customer Support by phone (1-888-824-4257 Mon-Fri 9am to 6pm EST) or email (

The Guaranteed Lowest Price Online!

When you buy from Big Al's Online, you buy with confidence

"Our Lowest Price Policy" guarantees that you won't find lower prices anywhere else. If you do find the same exact product in stock sold anywhere online in your country for less, we won't just match the price we will beat it by 5%!

How do you get a price match?

All price matches must be done over the phone during time of order through the Call Center Toll Free at 1-888-824-4257.

Terms and Conditions

Our Lowest Price Policy is subject to the following terms and conditions:
  • This Lowest Price Policy applies only to other Internet retailers that have the identical product in stock, immediately available, and the product is priced correctly and accurately.
  • To price match we must be satisfied that the product(s) in question are identical.
  • All price matches will include any taxes or shipping charges from the competitor's site that the customer would incur ordering from their site.
  • We do not price match heavy weight items due to variations in shipping charges that apply.
  • We do not price match product bundle pricing.
  • Our Lowest Price Policy is limited to products sold online in your country.
  • Our Lowest Price Policy does not apply to products offered on auction websites. i.e., or websites where a user has the ability to add products themselves.
  • Any decision whether or not to price match is at the discretion of Big Al's Online. We reserve the right to refuse any price match request.
  • Our Lowest Price Policy may be subject to change without notice.
  • We cannot deduct VIP points redemptions or coupon codes on top of any price match.

** In addition to current price match policy**

In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Big Al's Pets shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.