Pricing & Promotions Policy
When you buy from Big Al's, you buy with confidence
"Our Lowest Price Policy" guarantees that you won't find lower prices anywhere else. If you do find the same exact product in stock sold anywhere online in your country for less, we won't just match the price we will beat it by 5%!
Some of the products we have available are excluded from our discounts, coupons, and sales. This is out of our control, and is typically due to a manufacturer enforced minimum advertised price (MAP) policy. Big Al’s is committed to giving you the best value possible, and any item impacted by a policy like this is already priced at the lowest price allowed. See below for a list of impacted brands, where some or all of the products under these umbrellas may be restricted by a MAP policy:
|Advantek||Aquatop||CritterTrail||Grizzly Pet Products||KDR Treats||Nylabone||Protect Me Alert Series||Supreme|
|Andis||aquavitro||CrystalClear||Gulfstream Tropical||KONG||Omega One||Python||The Company of Animals|
|API||Aqueon||Current USA||Hagen||Laguna||OurPets||Red Sea||The Missing Link|
|Applaws||Bags On Board||EcoTech Marine||Hanna||Lifegard Aquatics||Pet Safe Pro||Reef Octopus||Trigger Systems|
|Aqua Ultraviolet||Blue Buffalo||Exo Terra||Hikari Bio-Pure||MarinePure||PetSafe||Rossmont||Tropical|
|Aqua-Supreme||Boyd||Fluval||Hydor||MistKing||PolypLab||Rowa||Two Little Fishies|
|AquaIllumination||CATCH||Fluval Sea||I'm A Little Tea Cup||My First Home||PondCare||Salifert||Vet's Best|
|Aquarian||Chuckit!||Four Paws||JNS||Natural Balance||Pondmaster||Seachem||Vitakraft Sunseed|
|AquariClip||Cobalt Aquatics||Fritz||Jurassipet||NaturVet||Prevue Hendryx||Simple Solution||Zoo Med|
|Aquascape||Cobalt Pond||Grandma Lucy's||JW Pet||New Life Spectrum||Pro Clear Aquatic Systems||SR Aquaristik||ZuPreem|
|Aquatic Life||Coralife||Graphic Adhesive||Kaytee||NorthFin||ProLine||Super Pet||Ecological Laboratories|
How do you get a price match?
All price matches must be done over the phone during time of order through the Call Center Toll Free at 1-888-824-4257.
Terms and Conditions
Our Lowest Price Policy is subject to the following terms and conditions:
- This Lowest Price Policy applies only to other Internet retailers that have the identical product in stock, immediately available, and the product is priced correctly and accurately.
- To price match we must be satisfied that the product(s) in question are identical.
- All price matches will include any taxes or shipping charges from the competitor's site that the customer would incur ordering from their site.
- We do not price match heavy weight items due to variations in shipping charges that apply.
- We do not price match product bundle pricing.
- Our Lowest Price Policy is limited to products sold online in your country.
- Our Lowest Price Policy does not apply to products offered on auction websites. i.e. eBay.com, amazon.com or websites where a user has the ability to add products themselves.
- Any decision whether or not to price match is at the discretion of Big Al's Online. We reserve the right to refuse any price match request.
- Our Lowest Price Policy may be subject to change without notice.
- We cannot deduct VIP points redemptions or coupon codes on top of any price match.
** In addition to current price match policy**
In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Big Al's Pets shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.