If you receive a defective product, contact our Customer Service team at 1-888-824-4257 for further instruction. If your product is found to be defective and is within the warranty period, Big Al’s will replace it at our expense and ship the replacement to you via UPS ground. Return shipping charges/fees for defective items will be covered by Big Al’s within 60 days of the purchase date. Beyond 60 days, customers will be responsible for return shipping charges/fees.
Big Al’s offers a 1 year hassle-free warranty on electrical products in addition to any manufacturers’ warranties. Please note that this warranty does not cover replaceable impellers or moving parts, as these items are subject to normal wear and tear. If you are unsure about how to maintain these parts, please contact our Customer Service team for support.
When returning a defective item, please be sure to keep your original invoice as proof of purchase, as well as any warranty certificates and product manuals that were included.