Due to the current labour situation at Canada Post, our distribution partner, delivery times may be longer than expected.

Pricing & Promotions Policy


When you buy from Big Al's, you buy with confidence

"Our Lowest Price Policy" guarantees that you won't find lower prices anywhere else. If you do find the same exact product in stock sold anywhere online in your country for less, we won't just match the price we will beat it by 5%!

Promotions Policy

Some of the products we have available are excluded from our discounts, coupons, and sales. This is out of our control, and is typically due to a manufacturer enforced minimum advertised price (MAP) policy. Big Al’s is committed to giving you the best value possible, and any item impacted by a policy like this is already priced at the lowest price allowed. See below for a list of impacted brands, where some or all of the products under these umbrellas may be restricted by a MAP policy:

Advantek Aquatop CritterTrail Grizzly Pet Products KDR Treats Nylabone Protect Me Alert Series Supreme
Andis aquavitro CrystalClear Gulfstream Tropical KONG Omega One Python The Company of Animals
API Aqueon Current USA Hagen Laguna OurPets Red Sea The Missing Link
Applaws Bags On Board EcoTech Marine Hanna Lifegard Aquatics Pet Safe Pro Reef Octopus Trigger Systems
Aqamai Biopod Ecoxotic Hikari Marineland Petmate Rena Tropic Marin
Aqua Ultraviolet Blue Buffalo Exo Terra Hikari Bio-Pure MarinePure PetSafe Rossmont Tropical
Aqua-Supreme Boyd Fluval Hydor MistKing PolypLab Rowa Two Little Fishies
AquaIllumination CATCH Fluval Sea I'm A Little Tea Cup My First Home PondCare Salifert Vet's Best
Aquarian Chuckit! Four Paws JNS Natural Balance Pondmaster Seachem Vitakraft Sunseed
AquariClip Cobalt Aquatics Fritz Jurassipet NaturVet Prevue Hendryx Simple Solution Zoo Med
Aquascape Cobalt Pond Grandma Lucy's JW Pet New Life Spectrum Pro Clear Aquatic Systems SR Aquaristik ZuPreem
Aquatic Life Coralife Graphic Adhesive Kaytee NorthFin ProLine Super Pet Ecological Laboratories
Please note that this list is subject to change at any time and may be incomplete.

How do you get a price match?

All price matches must be done over the phone during time of order through the Call Center Toll Free at 1-888-824-4257.

Terms and Conditions

Our Lowest Price Policy is subject to the following terms and conditions:
  • This Lowest Price Policy applies only to other Internet retailers that have the identical product in stock, immediately available, and the product is priced correctly and accurately.
  • To price match we must be satisfied that the product(s) in question are identical.
  • All price matches will include any taxes or shipping charges from the competitor's site that the customer would incur ordering from their site.
  • We do not price match heavy weight items due to variations in shipping charges that apply.
  • We do not price match product bundle pricing.
  • Our Lowest Price Policy is limited to products sold online in your country.
  • Our Lowest Price Policy does not apply to products offered on auction websites. i.e. eBay.com, amazon.com or websites where a user has the ability to add products themselves.
  • Any decision whether or not to price match is at the discretion of Big Al's Online. We reserve the right to refuse any price match request.
  • Our Lowest Price Policy may be subject to change without notice.
  • We cannot deduct VIP points redemptions or coupon codes on top of any price match.

** In addition to current price match policy**

In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Big Al's Pets shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.